Frequently Asked Questions (FAQ's) Please don't hesitate to contact us directly with any questions that you may have at 877.717.3326. How do I find my driver? 1.) With our Standard Service, the driver will pick you up at the Curb Side. Please call when you arrive. OR 2.) If you have selected the Meet & Greet Service, our driver will arrive at the baggage claim area holding a sign with the client's name. The driver will assist you with your baggage. This enhanced service is $25.00 extra. When will you charge my credit card? We do not charge your credit card until our job is done. Your credit card information is taken at the time of reservation only as a security deposit. What is your cancellation policy? To avoid being charged you must cancel your reservation no less than 12 hours prior to pickup time by e-mail, or at least 4 hours by phone. Please call 877.717.3326 What kind of cars are in your fleet? All of our cars are late model full size luxury sedans that carry 1 - 4 passengers, such as Lincoln Towncars. Does your rate include a gratuity for the driver? No, our rates are a flat rate and do not include the standard 20% gratuity for the driver. Are your rates per person or per car? Unlike airport shuttle services, our rates are per car. The rate does not change based on the number of passengers.