Cancellation of reservation must be made either by email at info@phoenixsedantransportation.com no later than 24 hours, or 4 hours in advance by phone at 877.717.3326.
If you cancel your reservation, a $25 cancellation fee will be charged to your credit card.
Vans, stretch limousines and Buses requires a 7 days advance cancellation notice.
If you cancel the services less than the minimum requirement, you will be charges the full amount of base fare including the 20% gratuity plus 5% processing fee and any other applicable fees.
If you decided to leave and take another transportation service and that you have a confirmed reservation with us, you will be charge the full amount of base fare, plus 20% gratuity, 5% processing fee and any other applicable fees.
A 5% processing fee will be added to the total cost when paying by credit card.
Waiting time and extra stops en route are charge at $40 per hour. Grace period is 10 minutes.
Additional gratuity provided to the driver is at your discretion.
We do not take any responsibility for the items that left in our vehicle. If you exited from your vehicle and you believe that you left something onboard, call us immediately at (877) 275-3351. We will work hard to find and return your missing items. Please check to see that all belongings are with you, before you leave the vehicle.
Hourly trips are billed from pick up time to drop off time.
Sedans are billed at a minimum of 2 hours regardless of use (applies only to in town charter service).
Each vehicle is booked as a separate reservation.
You agree that there will be no smoking or consumption of illegal drugs in our vehicles. Drugs use are not tolerated under any circumstances. Driver are authorized to terminate this agreement if there is a drugs use in the vehicles. No refunds will be given.
You are responsible for any damages committed to our vehicles by any member of your party during the course of the service, either willfully or accidentally. Any damages to our vehicles can result in an extra charge of a minimum of $100, including loss or theft of property from the vehicle.
Rates are subject to changes without any prior notification. Phoenix Sedan Transportation may at any time without notice revise these Terms and Conditions by updating this page. You are bound by any such revisions and should therefore; periodically visit this page to review the Terms and Conditions. Your use of Phoenix Sedan Transportation services indicates your acceptance of these Terms and Conditions. All updates are posted here.
